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Frequently Asked Questions

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Questions


Answers

What is a Meetsee room?

A Meetsee room is your own space online where you and your coworkers can be productive or just have fun together. Every Meetsee room gets its own URL that you can distribute to others. Post it on a Web page or blog or send it in an email or instant messenger. Just enter the URL in a Web browser and you're off. It's that easy.


What can I do in a Meetsee?

Inside your Meetsee room there are many ways for you to communicate and collaborate with your co-workers. You can chat, video conference, share files, watch videos, and view photos. But the best thing is that you can do all these things together at the same time. Can't be there at the same time? No worries! Inside every Meetsee room is a Message Board where you can post messages to be viewed anytime.


Does this cost anything?

The Meetsee beta is completely free to try out. Just fill out the registration to create an account.


How do I activate my account?

After you complete the registration form we'll send you a confirmation email. Just click on the link inside to activate your account.


How do I create a Meetsee?

Once you've registered, you can immediately create your first Meetsee room. Just click the Create Room button. Just follow the steps and your room will become available in you're my Profile page. From here you can access, change settings, and get information for your Meetsee room.


Can I make more than one Meetsee?

Of course. Just click the Create Room button in your Meetsee library. You'll go through the same steps that you did when you created your first room. The new room will be visible in your Meetsee library. Just click on the room you want to view or manage.


How do I get in to my Meetsee?

You can enter your Meetsee room in a variety of ways...

  • From your Profile page you can click on either the Enter Room button, the URL link or the thumbnail image of your room.
  • Copy and paste your Meetsee URL in to a Web browser.
  • Embed your Meetsee URL in a web page and click on the link.


Can I control who can enter my Meetsee room?

Yes. You can set the access permissions for your Meetsee room under the Access tab on your Profile page. There are three settings to choose from: Anyone, Meetsee Verified (Other Meetsee members) and Private. If your room is set to Private then only you and people you create passes for can enter.


How do I create passes for my private Meetsee room?

et the access permissions for your room to Private. Then click the Create New Pass button. You can then enter a name for the pass and an email address if you wish. Then click on Create Passes to generate that pass. Note: If you did not enter an email address the pass is still valid and can be distributed by instant messenger or whatever way you choose.


Can someone request a pass for my private Meetsee room?

Yes. If your Meetsee room is set to private and someone without a pass tries to enter it they will be redirected to a Web page that explains why they can not enter. On this page they will be able to request a pass if they wish to do so. All pass requests are displayed in the Access tab on your Profile page. You can approve or deny pass requests from here.


Can I see a history of what goes on in my Meetsee room?

Yes. The Activity tab on your Profile page contains the Activity Log for your Meetsee room. To display the Activity Log for your room select a date range and click on the Show Activity button. The chat history and other activity that occurred in your Meetsee will be displayed in the field below. Clicking on the Download Activity button will open new web page with the activity log displayed. You can print or save the log from this page.


Can I find out how many people have visited my Meetsee?

Yes. The Activity tab on your Profile page contains the statistics for your Meetsee room. To see how many visitors have been to your room click on the Show Graph link for the time frame you are interested in.


What is an avatar?

An avatar is your virtual representation inside of a Meetsee room. When you register for an account you get an avatar that you can customize with a display image. You can upload the image to be displayed on your avatar or select an image from our library. You can also change your base avatar once you enter a Meetsee room.


How do I change my avatar display image?

When you register you are given an opportunity to upload a picture to be displayed on your avatar. You can also upload a picture from the Profile page. Go to the Image Upload section and click Browse. Locate an image on your system that you want to use with your avatar. Click ok on your system window and the path to your image will be displayed. Click on Upload and the image you selected will be displayed on your avatar preview below.


How do I walk around and sit down in my Meetsee room?

Using your mouse, move the green target near your cursor to where you would like your avatar to move to and click. The avatar will move to the new location. If you want to sit in a seat move the target to the seat and click. Your avatar will move to the seat and sit down.


How do I change the color of my chat bubble?

Click the Profile button while in a Meetsee room to bring up the avatar settings window. Clicking on the Chat Color button will bring up a color chooser. Selecting a new color will change the color of your chat bubble. It will also set the color for your name when it is displayed in the chat history window.


How do I chat?

Click inside the chat input field. Type what you would like to say and hit enter. Whatever you type will be displayed in a chat bubble above your avatar for everyone in the Meetsee to read. It is also entered in to the chat history window which can be opened by clicking on the arrow above the chat input field. The chat history window can also be detached.


What does the pointing arrow do?

The pointing arrow can be used to draw attention to something you want other people in your Meetsee to see. Just drag and drop the pointer to the area you want to point at. A chat bubble will appear next to it with text that says, "(Your name) is pointing here!" If you type something in the text field before you drag and drop, whatever you typed will be displayed in the chat bubble next to the pointer.


How do I show my emoticons?

Click on the smiley face in the chat input field to bring up the emoticon panel. Click on the emoticon that you want to use and it will appear over your avatars head for everyone in the Meetsee to see.


What is an interactive item?

Inside every Meetsee room you will find furniture and interactive items. Interactive items are tools that make your Meetsee room more engaging. Each tool does something different. The standard interactive items are Video Sharing, Photo Sharing, File Sharing, Whiteboard, and the Message Board. Clicking on an interactive item in the room brings up its control panel. From here you can set up your tool by adding files, messages, drawings, etc.


Who can control the interactive items?

As the host or owner of the room you have control over who can use the interactive items or tools. Anyone in the room can modify and use a tool like the Whiteboard. However you can set the tools to be locked so that only you the host can modify them. You can lock and unlock tools from the Settings window or on the Settings tab for that room on your Profile page.


How do I broadcast my webcam?

If a webcam tool has not already been added to the room, you can add one by clicking the Items button, selecting the Webcam Viewer, and then clicking the Add button. Once you have placed the webcam viewer in the room, click anywhere on it, and then click Start/Stop Webcam. Check the checkbox that says Broadcast my Webcam and make sure you Allow Flash to access your camera. You will see a preview of you video. When you click Save to close this window, your webcam will start broadcasting in the room.


How do I correct poor audio quality?

You may be experiencing poor audio quality for a variety of reasons. If you have limited bandwidth, make sure you are not downloading a large file and running a large number of applications. This may cause your audio quality to deteriorate. We also recommend using headphones or a headset for the best audio quality.


Why do I hear an echo when I broadcast my webcam?

If you hear an echo when you start broadcasting your webcam and audio, you may be able to clear the echo. If you are not using headphones or a headset, make sure that your speakers are turned down low enough so that your webcam's microphone does not pick up the audio but high enough for you to hear. We recommend using headphones or a headset for the best audio quality.


Why can't anyone hear my audio?

If no one in the room can hear your audio, return to the webcam settings panel by clicking on your webcam viewer and then Start/Stop Webcam. Click the audio input dropdown to see if multiple audio inputs are listed. If multiple audio inputs are listed, select a different audio input and speak clearly into your microphone. The audio meter will move up and down if it detects sound from the selected audio input. Click Save to close this window.


Why can I only have six webcams in a room?

Video and audio quality degrade as you add more webcams into a room. We limit you to a maximum of six webcams to ensure that you will be able to see and hear the other people broadcasting webcam in the room.


How do I leave messages for someone inside a Meetsee room?

You use the Message board to leave a message for someone. Click on the Message Board in the room to open it. Click on the Post a note icon to leave a note for someone. Click on the photo message to leave a photo for someone.


Can I control how many messages are displayed on my Message Board at one time?

Yes. Click on the Settings button in the Message Board and change the number of messages to be displayed at one time. Type a new number in the Display Messages field and click Enter.


How many Message Boards can I add to a room?

One. You can only add one Message Board to a room.


If I remove the Message Board from my room will all the messages be deleted if I decide to add it back?

No. The notes, stickers, and photos added to your Message Board will be preserved even if you remove the Message Board from your room.


I forgot my password. Help!

No worries! There is a Forgot Password link on the Login page. Click on it and we'll send you a link.